Journal of Student Research 2014

Journal of Student Research

Focus 16. Enterprises demonstrate a reduction of nonconformance costs while simultaneously maintaining or ensuring the reduction of existing conformance expenditures (Ittner, 1996, pg 565) 17. Both academic and corporate researchers appear to exclusively depend on process outcome measures for classifying quality costs. (White, 1996,pg 58) 18. The effect of quality costing systems on the optimum execution of TQM was determined, in accordance with each of the PAF model variables. The results showed that higher levels of specifying each one of the said components would result in an improved implementation of TQM. (Aziz & Taleghani & Esmaielpoor, 2010,pg 21) 19. Improving quality in the service industry is much harder than that of production--the reason is it harder to measure. Standardizing service will help discover flaws or defects in your service. (Radovic & Camilovic, 2012,pg 610) Information Dissemination 20. By improving information and, quality up and down the supply chain, there is an increase in the quality of your product. (Prajogo & Chowdhury, 2012,pg 127) 21. It is important that top management is able to put reports together that workers will be able to understand. Quality tasks must be delegated to projects. (Kendirli & Tuna, 2009, pg 29) 22. A company’s failure to improve cost of quality is one of the many factors that cause it to lose money (Rodchua, 2009,pg36) Discussion Literature reviews are invaluable in gathering the industry’s experience about quality costs. Based on the principle that experiential information is good, however, but action is better, the following considerations are proposed as additions to the current models: The Crosby four cost model is valuable, but may be upgraded for on-going performance improvement for the following reasons: 1. Pareto analysis of each of the four categories is generally lacking 2. Project assignments must be generated for near term and

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