Journal of Student Research 2014

A Proactive Approach to the Application of Quality Cost Data

long term follow-up 3. There is generally a lack of information generation with suppliers and customers 4. Hidden cost estimates are required to express the true quality failure percentage as a function of sales. These four elements may be modeled for an action oriented approach. Conclusion Literature searches provide valuable information on the state of the art and are a form of benchmarking for a firm’s TQM continual improvement efforts. The culture of quality improvement is not always rapid and the discussion points above cannot be all accomplished at once. Each management team must decide their strategic approach to achieve the ultimate quality advantages. References Al-Khawaldeh K, Sloan T. 2007. Continuous improvement in manufacturing companies in Jordan. International Journal of Technology Management 37(3/4):323-331. Aziz J, Taleghani M, Esmaielpoor F. 2010. Effect of the quality costing system on implementation and execution of optimum total quality management. International Journal of Business and Management, 5(8): 19-26. Chopra A, Garg D. 2011. Behavior patterns of quality cost categories. TQM Journal 23 (5): 510-515. Crosby, P B. 1979. Quality is Free . McGraw Hill: New York, NY.: 123-125. Foster T, Wallin C, Ogden J. 2011. Towards a better understanding of supply chain quality management. International Journal of Production Research 49(8 ): 2285 2300 Ittner CD. 1996. Exploratory evidence on the behavior of quality costs. Operations Research , 44:114-130. Ittner CD, NagarV, Rajan MV, 2001. An empirical examination of dynamic quality- Based learning models. Management Science 47(4): 563-578. Jaju S B, Lakhe R R. 2009. Quality costs in a manufacturing industry: a gateway for improvement. International journal of applied engineering research 4(6) :945-954.

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